Supervisor, Paint Retail Division
Our Ongoing Commitment to Diversity, Equity & Inclusion
We believe in a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is.
To thrive as a Supervisor, you will need to empower your team to achieve excellent operational results, while delivering outstanding customer service. If you are a hardworking leader that enjoys a fast-paced environment, then this could be a career opportunity for you! You must be an energetic, passionate, and creative person who is inspired to serve customers. You are respectful and friendly towards others, and you thrive working in a group.
Here’s what we’re looking for from you:
- Focusing on customer service by ensuring that high service standards are maintained.
- Resolving customer issues quickly and efficiently.
- Maintaining a high level of associate engagement through effective leadership by training, mentoring, motivating, and resolving associate issues.
- Ensuring that the appearance of the store’s exterior and interior, including merchandising displays, are maintained to the required standards.
- Ensuring that employees follow all store policies.
- You don’t mind getting your hands dirty.
- You thrive working in a fast-paced environment that sometimes requires shifting from task to task (e.g., multitasking between helping a customer at the counter, checking an order to ensure that it’s right before it goes out and tinting a sample for a customer)
- You take pride in your work, and you have a keen eye for detail (for example, noticing that the colour match you are working on is a shade lighter than what the customer wants – so you continue to adjust it until the customer is satisfied).
- You collaborate well with others and always welcome feedback from your colleagues. You see this as an opportunity to get better.
- You are committed to following existing systems and procedures that help ensure the accuracy of each order that goes out.
- You get excited to help educate customers on the best products they need for their job. You look at every customer and customer service experience as an opportunity to teach, grow and learn.
- No matter what time your shift starts you always show up early and you look forward to sticking around a bit extra if a teammate needs a helping hand.
- You understand the importance of communicating with your team and with clients. On a busy day you make sure to let customers know that it might take a bit longer to complete their order. You also check in with your fellow colleagues to see if everyone is doing okay.
- You know how and when to delegate to your staff.
As a Supervisor you will…
- Assist and educate customers recommending products that best suit their needs
- Tint, mix, and colour match paint, stains and architectural coatings
- Check all orders for quality assurance
- Manage incoming orders by phone, email and in person
- Assist with receiving product and stocking shelves when necessary
- Develop customer relations with our retail and contractor base
- Maintain displays, product literature and décor samples
- Maintain sales areas and tint areas in a neat and organized manner
- Monitor stock levels, merchandise shelves and order from suppliers when necessary
- Assist at point of sale to complete orders
- Complete any other duties as assigned
A few general technical requirements for all candidates…
- 5-10 years’ experience with a customer service focus in a sales driven environment
- 3-5 years’ experience in a supervisor role
- Must have a high school diploma
- Able to work in a collaborative work environment
- Able to lift to 65 pounds comfortably
- Great intercommunication skills (telephone, face to face)
- Friendly, respectful, energetic and punctual
- Comfortable multitasking and working in a fast-paced environment
- Comfortable working with numbers and measurements, especially for custom formulas
Posting closes Monday August 13, 2023